Terms of Service

1. Acceptance of Terms

By accessing or using Viralytics (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Viralytics.

By creating an account or continuing to use the Service after any updates to these Terms, you confirm your acceptance of the current version of these Terms.

2. Description of Service

Viralytics is a UGC (User Generated Content) analytics platform designed for brand managers and marketing agencies. The Service tracks TikTok and Instagram creator performance metrics including views, engagement rates, estimated CPM, and earnings data — pulled automatically from publicly available sources and updated on a daily basis.

Viralytics is intended for professional use by teams managing influencer marketing and UGC campaigns. The Service is not a consumer product and is not intended for personal, non-commercial use.

3. Accounts and Access

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information when creating your account
• Maintain and promptly update your account information to keep it accurate and complete
• Keep your password confidential and not share your account credentials with any third party
• Maintain one account per person — credential sharing between multiple individuals is not permitted under the base plan
• Notify us immediately at legal@getviralytics.com if you suspect unauthorized access to your account

You are solely responsible for all activity that occurs under your account. Viralytics reserves the right to suspend or terminate accounts that violate these Terms, without prior notice.

4. Subscription and Billing

Viralytics is a paid subscription service. By subscribing, you authorize us to charge your payment method on a recurring monthly basis. The following pricing applies:

• Base plan: $40/month — includes tracking for up to 200 posts
• Additional usage: $18 per additional 250 posts tracked beyond the base allotment

All payments are processed securely via Stripe. We do not store your full card details on our servers. Billing occurs on the same date each month from your subscription start date.

No refunds. Subscription fees are non-refundable, including for partial billing periods. If you cancel your subscription, you will retain access to the Service through the end of your current billing period. No prorated refunds are issued.

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the then-current billing period.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Use the Service to scrape, export, or redistribute analytics data for the purpose of resale or to build a competing product
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Viralytics platform
• Use the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law
• Circumvent, disable, or otherwise interfere with any usage limits, access controls, or security features of the Service
• Use automated means (bots, scrapers, scripts) to access the Service beyond normal usage
• Attempt to gain unauthorized access to any part of the Service or to any accounts, systems, or networks associated with Viralytics

Violation of these terms may result in immediate account suspension or termination without refund.

6. Data and Creator Content

Viralytics displays publicly available social media metrics from TikTok and Instagram. We collect and display data that is accessible to the general public on these platforms.

• We do not store private creator data, require creator account access, or collect any data that is not publicly visible on the relevant social media platform
• Creator consent is not required for tracking publicly available performance metrics
• You are solely responsible for how you use the analytics data provided by the Service, including any decisions made regarding creator compensation, campaign allocation, or creator relationships
• Viralytics is an independent third-party tool and is not affiliated with, endorsed by, or partnered with TikTok, Instagram, or Meta Platforms, Inc.

Social media platforms may change their data availability, API access, or public data policies at any time. We make no guarantees regarding continuous data availability.

7. Intellectual Property

The Viralytics platform, including its design, software, brand, trademarks, and all original content and materials, is owned by Viralytics and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or other brand features.

You retain ownership of any data, creator lists, or information you provide to the Service. By using the Service, you grant Viralytics a limited, non-exclusive license to use that data solely to provide and improve the Service.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, VIRALYTICS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Guarantees of uptime, data accuracy, or uninterrupted service availability
• Accuracy or completeness of analytics data — social media platforms may change their data availability, algorithms, or metrics definitions at any time without notice
• That the Service will meet your specific requirements or produce any particular business outcomes

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIRALYTICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

In any case, our total cumulative liability to you for any claims arising from or related to the Service shall not exceed the total amount you paid to Viralytics in the three (3) months immediately preceding the event giving rise to the claim.

10. Changes to Terms

Viralytics reserves the right to modify these Terms at any time. When we make material changes, we will update the “Last updated” date at the top of this page. In some cases, we may also notify you by email.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

11. Contact

If you have any questions about these Terms of Service, please contact us at:

legal@getviralytics.com